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Service Level Agreement

Last Updated: 27 December 2025

This Service Level Agreement (“SLA”) defines the service standards, responsibilities, and expectations between AI Automation Experto (“we”, “us”, “our”) and the client (“you”, “client”) for services purchased via aiautomationexperto.com.

This SLA forms part of our Terms & Conditions and applies to all service plans unless otherwise agreed in writing.

1. Scope of Services

This SLA applies to the following services provided by AI Automation Experto:

  • AI Chatbot Development
  • AI Voice Agent Setup
  • Marketing Automation
  • Sales Automation
  • AI Consulting
  • Data Analysis & Insights
  • AI Integrations
  • Custom AI Workflows

Each service is delivered according to the scope defined in the selected pricing plan.

2. Service Commencement

Service delivery begins only after:

  • Full payment is received
  • Required onboarding details are submitted
  • Necessary access to tools, platforms, or APIs is provided

Delays in providing inputs will automatically extend timelines.

3. Delivery Timeline Commitment

Our standard delivery timeline is:

  • 7 to 14 business days

Delivery time depends on:

  • Project complexity
  • Selected service plan
  • Client responsiveness
  • Third-party platform availability

This timeline is an estimated service level, not a fixed guarantee.

4. Delivery Method

All services are delivered digitally via:

  • Email communication
  • Platform access or dashboards
  • Live demonstrations or recordings (if required)

A project is considered delivered once the agreed setup is completed and shared with the client.

5. Revisions Service Level

All plans include unlimited revisions within the original project scope.

Revisions Include:

  • Optimization of automation logic
  • Flow adjustments and refinements
  • Content, messaging, or UI edits

Revisions Do Not Include:

  • New features beyond the plan
  • Additional workflows outside scope
  • Platform or integration changes

Scope upgrades may require additional fees.

6. Support Service Levels

Support Channels:

Response Time:

  • 24–48 business hours (average)

Response times may vary based on request complexity and workload.

7. Uptime & Availability Disclaimer

As a service-based AI agency, we do not guarantee uptime of:

  • Third-party platforms
  • Messaging services
  • Voice APIs
  • CRM or automation tools

We are not responsible for outages, downtime, or failures caused by third-party providers.

8. Performance Disclaimer

AI Automation Experto does not guarantee specific business results, including:

  • Revenue growth
  • Lead volume
  • Conversion rates
  • Sales performance

AI systems are dependent on data quality, platform behavior, and user interaction.

9. Client Responsibilities

Clients are responsible for:

  • Providing accurate project information
  • Granting required access on time
  • Ensuring legal compliance (data, consent, usage)
  • Reviewing deliverables promptly

Failure to meet these responsibilities may affect service levels.

10. Service Suspension

Services may be paused or suspended if:

  • Client becomes unresponsive
  • Required access is revoked
  • Payment disputes or chargebacks occur

Timelines will resume once issues are resolved.

11. No Refunds Under SLA

As per our Return & Refund Policy:

  • All services are non-refundable
  • SLA breaches do not qualify for refunds

Unlimited revisions are provided instead of monetary compensation.

12. Limitation of Liability

To the maximum extent permitted by law, AI Automation Experto shall not be liable for:

  • Business losses
  • Data loss
  • Automation errors
  • Indirect or consequential damages

Total liability shall not exceed the amount paid for the service.

13. SLA Modifications

We reserve the right to update or modify this SLA at any time. Updates will be effective once posted on the website.

14. Governing Terms

This SLA operates in conjunction with:

  • Terms & Conditions
  • Privacy Policy
  • Delivery Policy
  • Support & Revision Policy

In case of conflict, Terms & Conditions shall prevail.

15. Contact Information

For SLA-related questions, contact us at:

Live chat support is also available on our website.