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Support & Revision Policy

Last Updated: 27 December 2025

This Support & Revision Policy outlines how AI Automation Experto (“we”, “us”, “our”) provides post-purchase support and revisions for services purchased through aiautomationexperto.com.

By purchasing any service from our website, you agree to the terms outlined in this policy.

1. Support Channels

We offer customer support through the following channels:

Support is available for service-related questions, revisions, and technical assistance.

2. Support Scope

Our support covers:

  • Clarifications related to delivered services
  • Assistance with revisions within plan scope
  • Basic troubleshooting of delivered automation
  • Guidance on usage and functionality

Support does not include:

  • Ongoing platform management unless agreed
  • Third-party billing or account issues
  • Training beyond what is specified in the plan

3. Unlimited Revisions Policy

All pricing plans include unlimited revisions within the scope of the purchased service.

Revisions include:

  • Adjustments to automation logic
  • Chatbot or voice flow refinements
  • Content or messaging edits
  • UI or interaction improvements

Unlimited revisions ensure your solution aligns with the agreed requirements.

4. Revision Scope Limitations

Unlimited revisions do not include:

  • New features not included in the original plan
  • Additional workflows beyond plan limits
  • New platforms or integrations
  • Major scope changes or redesigns

Such requests may be treated as scope upgrades and may require additional charges.

5. Revision Request Process

To request revisions:

  • Submit your request via email or live chat
  • Clearly describe the required changes
  • Reference the original scope or feature

We aim to process revision requests promptly based on complexity.

6. Response Time

We aim to respond to support or revision requests within 24–48 business hours.

Response times may vary based on:

  • Request complexity
  • Volume of active projects
  • Third-party dependencies

7. Post-Delivery Support

After delivery:

  • Revisions remain available as per plan
  • Minor fixes and optimizations are supported
  • Support does not extend to full system rebuilds

Extended support or maintenance may require a separate agreement.

8. Third-Party Platforms

We are not responsible for:

  • Third-party outages or API changes
  • Platform policy updates
  • Billing or subscription issues of external tools

Support related to third-party platforms is limited to integration-level assistance only.

9. Unresponsive Clients

If a client becomes unresponsive:

  • The project may be paused
  • Revisions and support will resume once communication is restored

10. Abuse of Support

We reserve the right to limit or refuse support if:

  • Requests fall outside agreed scope
  • Communication becomes abusive or unreasonable
  • Repeated scope expansion attempts occur

11. Policy Updates

We reserve the right to update this Support & Revision Policy at any time. Updates will be posted on this page with a revised date.

12. Contact Information

For support or revision-related inquiries, contact us at:

Live chat support is also available on our website.